Job Details

Summary:

TalentLNX is hiring a Pharmacy Shipping Specialist for a growing healthcare organization. This is a work-from-home call center position focused on directly supporting patients, ensuring accurate and timely procesFng of their referrals and prescriptions. The Specialist will play a key role in patient interactions, managing communication and resolving any issues related to their care.

Role & Responsibilities:

- Handle incoming and outgoing calls to manage patient referrals and prescription processes, ensuring all communications are efficient and patient-focused.

- Assist patients with inquiries regarding their prescriptions, monitor progress, and resolve any discrepancies.

- Maintain accurate records of all patient interactions, including call logs and action items.

- Identify and resolve patient-specific issues to ensure smooth processing and timely delivery of services.

- Act as the main point of contact for patient inquiries, ensuring they receive prompt and accurate information.

- Collaborate with internal teams to resolve patient issues and ensure a seamless experience.

- Provide excellent customer service, addressing patient needs promptly and escalating issues when necessary.

- Independently resolve complex issues using creative problem-solving techniques.

- Ensure compliance with all relevant regulations, company policies, and patient privacy standards.

- Foster positive and supportive relationships with patients and internal teams.

- Perform additional duties as needed.

Work Environment:

- The role involves an 8-hour shift within the hours of 8:00 AM – 8:00 PM EST.

- This is a full-time, remote call center position, offering 40 hours per week.

- Company equipment will be shipped to your home before your confirmed start date.

- Candidates can be located in Pittsburgh, PA, Orlando, FL, or Raleigh, NC.

- The role operates in a professional home office environment and requires reliable internet access to perform all job duties.

TalentLNX is excited to connect professionals with this expanding opportunity, offering a chance to make a meaningful impact on patient care within the healthcare industry.

Requirements

Required Qualifications:

- High school diploma or equivalent.

- Minimum of 2 years of experience in a call center, pharmacy, healthcare, or insurance-related role.

- Strong communication skills, with a focus on patient satisfaction and effective phone etiquette.

- Ability to build supportive and empathetic relationships with patients over the phone.

- Strong analytical skills, with attention to detail and the ability to review and interpret data.

- Flexibility to adjust work schedule based on patient needs.

Preferred Qualifications:

- Undergraduate degree or equivalent professional experience.

- Certified Pharmacy Technician (CPhT) certification.

- Experience with call center operations and workflows within the healthcare sector.

- Knowledge of pharmacy or medical insurance processing.

- Proficiency in Microsoft Office programs, particularly Excel, Outlook, and Word.

- Ability to work independently and as part of a remote team, providing clear, data-supported information in a confident and professional manner.

- Strong problem-solving abilities and the capacity to identify and analyze trends.

- Excellent time management skills, with the ability to prioritize and meet deadlines.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources