Customer Specialist
Job Locations
US-MO-Springfield
Primary Posting Location : City
Springfield
Primary Posting Location : State/Province
MO
Primary Posting Location : Postal Code
65802
Primary Posting Location : Country
US
Requisition ID
2024-434039
Position Type
Full Time
Category
Client Services/Account Management
Minimum
USD $65,000.00/Yr.
Maximum
USD $85,000.00/Yr.
Summary
Customer Specialist
As a Customer Specialist, you play a pivotal role in driving our client's success at our customer's retail locations. Your primary responsibilities include owning the HQ relationship with key customers. You will work closely with Key Account Managers ("KAMs") to manage implementation of clients' strategic annual plans with our customer's. In this role, you are the customer expert. You will develop accurate promotional plans and drive successful annual reviews using data and insights. You will drive operational excellence with the customer by ensuring accurate purchase orders, implementation of cost changes and client/customer contract uploads in customer systems. You will work with the customer, face-to-face, in their retail stores, ensuring our clients' promo activities and strategic sales initiatives are executed.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Essential Responsibility
Revenue Budget Achievement