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Job Details

SERVICE TECHNICIAN

  2024-12-24     Paul Muller Company     Springfield,MO  
Description:

The Service Technician is responsible for customer satisfaction through direct contact with our customers to fulfill their technical service requirements. This position collaborates heavily with our Sales/Service Departments to promote future equipment, parts, and service sales.

Essential Job Functions

* Provide onsite technical assistance to customers which includes but is not limited to new machine site acceptance testing, start-up commissioning, customer training, service contracts, warranty, and billable work.

* Promote sales of new equipment, parts, and service by gathering pertinent information on customer's needs and projects.

* Report daily service contact and activities with customers via service reports, e-mails, and telecommunications to the Service Manager.

* Report daily job related expense activities to the Service Manager as required and per company policies.

* Perform Pre-FAT's and FAT's (Factory Acceptance Tests) and assist manufacturing operations when not traveling.

* Responsible for making travel arrangements (rental car, airfare and hotel accommodations), utilizing the company's assigned travel agency and per company policies, with little to no supervision.

* Develop support solutions for customers through partnership with a Senior Service Technician to ensure the customers' needs are met.

* Leverages knowledge of Senior Service Technician in regards to methodologies, skills, and tools.

* Perform site evaluations of equipment for customer and/or business unit.

* Care for and maintain tools, tool boxes, and calibrated diagnostic tools.

* Obtain and maintain current OSHA 10 certification at a minimum.

* Obtain and maintain current safety training certifications and licenses, such as LOTO, Motorized Equipment (forklift, aerial lifts), PPE, Fall Protection, etc.

* Travel to customer locations including international travel will be 75% minimum and up to 90% during peak demands.

* Performs other related duties as required and assigned.

* Ensures lessons learned applied to future efforts.

* Must have valid driver's license.

* Maintain company provided cell phone and laptop computer and abide by company internet policies.

* Regular, in-person attendance due to necessary teamwork and personal interactive nature of this position.

* Overtime is a mandatory condition of employment and frequent in this position.

* The ability to work in a constant state of alertness and safe manner.

Knowledge, Skills, Abilities (Competencies)

* Working experience with Programmable Logic Controller (PLC).

* Strong interpersonal skills with a mechanical aptitude that allows for effective communication of the product to our customers.

* Ability to efficiently utilize Microsoft Office.

* Ability to use hand tools and calibration diagnostic tools.

* Excellent communication skills both orally and written.

* Ability to work well under pressure and manage time effectively, in a constantly changing environment.

* Ability to take initiative and implement outside-the-box ideas.

* Ability to work independently or in a team.

* Ability to establish and maintain working relationships with individuals at all levels and customers.

* Self-starter and goal oriented.

Education and Experience

* High School Diploma or equivalent.

* One (1) to three (3) years' experience in customer relations preferred.

* One (1) to three (3) years' experience in electrical and mechanical theory and diagnosis preferred.

* One (1) to three (3) years' of experience with pharmaceutical grade steam generation system maintenance and repair preferred.

Base Compensation Range: $22.45 - $33.68 per hour

Variable Compensation Range: Incentive bonus eligibility up to 10% of gross annual salary base on company performance (as of 2024).

Health and Ancillary Benefit Overview:

* Medical, Dental & Vision Insurance with low employee premiums

* Free off-site medical clinic

* Company paid Life Insurance & Short-Term Disability

* 401k - Employer match of up to 4.0% for coworker contributions of 8.0% or more

* Company covers tuition costs up to $5,250.00 annually, contingent on course completion and grades

* Paid Time Off and Sick, Family & Parental Paid Time Off

* Ten (10) Paid Holidays

* Four-day work weeks, varied shifts, and flexible remote work options depending on position

* Career progression program for advancement

* Free in-house welding, grinding & machine operation school

* In-house training program

Working Conditions

Frequent presence on the manufacturing floor as well as field operations. Exposure to conditions, such as: dust, fumes, noise and high-degree varying seasonal temperatures. Machinery with energy sources including electrical, mechanical, hydraulic, pneumatic, chemical, or other energy.


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