Job Details

The Help Desk Technician will provide support to end users on a variety of IT related issues. Will be responsible for identifying, researching, and resolving IT technical problems. Will respond to IT client telephone calls and email requests for service. This position will ensure that all issues and requires are resolved within a timely manner. Essential Duties and Responsibilities. Responsible for configuring, maintaining, and supporting the bank's PC's and other electronic equipment. Installs and supports network printers and copiers. This duty is performed about 35% of the time. Provides support to end users in person, over the phone, or via the Help Desk chat. Will also be responsible for installing, upgrading, and troubleshooting a variety of computer software and hardware, as well as remote access issues. This duty is performed about 30% of the time. Assists with the management of email accounts using MS Outlook and on mobile devices. This duty is performed about 15% of the time....Technician, Help Desk, Help, IT, Business Services