Job Details

About the job Work From Home Receptionist (Remote)

Help us build solutions that build better lives. At Paychex, we show up to work every day to make a difference for real people: the home service professionals that support Americas 100 million homes.

Were all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and ultimately save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members careers as they expect their teams to be on creating solutions for Pros.

We Also Offer

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible , take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

• Be a part of the founding ops team of a startup within a startup. Were launching a new business line within HCP and were looking for motivated go-getters that want to be a part of something great! Big opportunity to learn and grow as the business line goes from crawl, to walk, and then to run.
• Average day breakdown:
  • 60% - Inbound calls on behalf of our customers to schedule jobs and answer customer questions
  • 15% - Customer communication via phone/email/text
  • 10% - Work collaboratively on ideas to improve internal policy and procedures
  • 10% - Outbound calls on behalf of our customers to follow up on leads, or schedule appointments
  • 5% - Team meetings

• 1-3 years professional experience
• High achiever, someone who is willing to go above and beyond on a daily basis
• Startup mentality, willing to work hard in a fast-paced environment
• Motivated by learning, helping others, and achieving goals
• Comfortable talking on the phone with our customers who are owners or employees of HVAC, plumbing, electrical and other businesses in the trades, as well as our customers customers
• Team player who can effectively communicate and work with others
• Knowledge of the trades is not required since well train on it, but its strongly preferred!