Job Details

The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner. Responsibilities:Greets guests in a friendly and professional manner. Engage each guest and listen attentively to their request. Resolve in a timely manner. Perform accurate check -ins and check-outs of guests daily. Answer the telephone in a timely and professional manner. Make reservations both over the phone and in person. Run daily reports to check reservations for accuracy and identify any special requests. Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift. Anticipate and address guest's service needs. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary. Qualifications Requiremen...Hotel, Front Desk, Guest Service, Reservations, Retail