Job Details

Job DescriptionJob Description

At Rani Alfers Farmers Insurance Agency, we are actively seeking a dedicated and experienced Commercial Insurance Service Representative specializing in Specialty Lines.

As a specialist in this field, you'll primarily support existing commercial clients, answering questions, processing policy updates, and ensuring a smooth, friendly experience. In addition to providing exceptional service, you'll also be responsible for generating new quotes and contributing to the agency's growth through sales incentives. You'll work with warm leads, existing clients, and inbound opportunities to help match clients with the right coverage.

Our top two priorities are the success and satisfaction of our customers and team members. These priorities are interlinked, as they mutually reinforce one another, ultimately forming a strong network of brand ambassadors both within and outside our organization. Our goal is to consistently WOW our colleagues and clients in every interaction. We believe in working hard and embracing a spirit of enjoyment and celebration.

We are firm believers in rewarding exceptional performance with exceptional compensation. Our compensation plan stands unrivaled in the marketplace, providing our team members with the opportunity to earn an incredible income.

If you thrive in a competitive environment and aspire to grow in your career, this opportunity will be perfect for you. If you have prior experience with companies like Farmers or Allstate, that is a huge plus!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Supplemental Pay

Holiday PTO

Holiday Parties

Team Recognitions

Work from Home

Flexible Schedule

Responsibilities

Client Support & Communication:

• Act as the main point of contact for assigned commercial accounts
• Respond to client inquiries regarding coverage, policy changes, billing, and certificates of insurance
• Proactively communicate with clients regarding renewals, audits, or required documents

Policy Management:

• Process endorsements, cancellations, renewals, and rewrites
• Review policies for accuracy and ensure proper documentation
• Assist in preparing renewal reviews and summary of insurance documents

Quoting & Carrier Support:

• Assist with quoting for renewals and new business as needed
• Gather underwriting information and collaborate with carriers for approvals
• Support the producer or agency principal with quote preparation and submissions

Documentation & Compliance:

• Maintain accurate, up-to-date client records in the agency management system
• Ensure compliance with all regulatory and company guidelines
• Assist with audits, inspections, and client follow-up related to compliance

Requirements

• Prior experience in commercial insurance service or account management
• Active Property & Casualty license (or willingness to obtain one quickly)
• Familiarity with certificates of insurance, endorsements, and policy documentation
• Strong organizational skills and attention to detail
• Confident communicator with strong follow-through
• Ability to manage multiple tasks in a deadline-driven environment
• Comfortable working with technology and agency management systems
• Experience with Farmers, Allstate, or independent commercial carriers is a plus