Job Details

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients.

Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states.

We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings.

About The Job

The Client Success Director serves as a senior Account Executive, providing strategic leadership and mentorship to a team of Account Managers.

This role drives alignment across client goals and internal operations, advocates for client success at the enterprise level, and acts as a trusted escalation point and resource for resolving complex challenges.

Essential Duties & Responsibilities

• Act as the senior strategic advisor and point of escalation for key client stakeholders and broker/consultant partners.
• Lead proactive planning and long-term success strategies across the client's full scope of services to achieve clinical, engagement, and savings goals.
• Define and oversee tailored client coverage models that align with account size, complexity, and growth potential.

People Leadership & Teammate Development

• Hire, develop, and performance manage a team of Client Success professionals.
• Set clear goals and expectations for direct reports by holding teammates accountable for execution and results.
• Foster a culture of communication, engagement, accountability and continuous learning.
• Conduct regular team meetings and consistent 1:1 coaching.

Client / Health Center Implementation & Expansion

• Oversee planning and execution of new clients and/or health center launches in collaboration with Sales, Implementation, and Operations.
• Identify expansion opportunities within current clients, including new populations, sites, and services.

Growth & Retention

• Own the client renewal process and ensure high retention through proactive performance management and strategic relationship building.
• Lead revenue growth efforts within the client base, targeting upsells and cross-sells of new products, services, and populations.

Data-Driven Insight & Performance Oversight

• Guide account team and clients through healthcare utilization, population health, and clinical performance data, translating complex insights into actionable strategies.
• Assess client NPS survey feedback and develop action plans.

Engagement & Communication Strategy

• Partner with Marketing to design and execute tailored engagement strategies that drive employee/member engagement and satisfaction.
• Integrate feedback mechanisms and client pulse tools to continually assess and evolve communication strategies.

Cross-Functional Collaboration

• Partner with Operations and Clinical Leadership to drive alignment between health center operations and client expectations.
• Serve as the internal voice of the client, informing enhancements to product offerings and delivery models.

Operational & Contractual Execution

• Oversee contractual compliance, eligibility file processes, incentive programs, and accurate client invoicing.
• Support and guide responses to complex Requests for Proposals (RFPs) as needed.

Qualifications

Bachelors degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management.

Proven leadership experience in managing teams. Proven success managing enterprise-level clients with complex needs and high expectations.

Candidates for this position must reside in one of the following locations: Houston, TX, Milwaukee, WI, Chicago, IL, St. Louis, MO, Minneapolis, MN, Kansas City, KS.

DESIRED ATTRIBUTES

• Exceptional executive presence and relationship-building skills.
• Strategic mindset with the ability to translate data into actionable insights.
• Strong communication, presentation, and facilitation skills.
• Demonstrated ability to manage ambiguity and drive solutions across matrixed teams.

Pay Range: $110,000 - $175,000/yr