Job Details

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Come work and play in the mountains! Whether its your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program

Job Summary

The In Resort PSS Leader will lead a resort-based PSS team and be responsible for executing the PSS strategy through operational excellence, workforce management, and standardized service delivery. The role reports directly to the Regional Director and supports the GM/COO and/or Skier Services leader. The leader will focus on scheduling, hiring, onboarding, training, performance management, development, labor optimization, daily operations, and guest service de-escalation. Regular communication with the Regional Director will ensure continuous improvement in strategy execution.

Job Specifications:

• Starting Wage: $52,000 - $60,905 annually
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full-Time hours available
• Minimum Age: At least 18 years old
• Housing Availability: [[commissionPack]]

Job Responsibilities

• Implement the vision, strategy, and roadmap for in-resort Guest Service Delivery, including people, processes, and technology
• Create a customer-focused environment to ensure an exceptional guest experience
• Develop and manage processes and reporting to evaluate and improve service quality
• Collaborate with resort leaders, business partners, and external stakeholders to improve service delivery
• Monitor labor and service trends to identify opportunities for improvement and cost reduction
• Manage local budget and expenses
• Build a high-performing team focused on value creation, results, guest service, and leadership development
• Foster a positive Guest Services organizational culture
• Develop talent through succession planning and increasing high-potential employees
• Provide objective, independent insights to resort leaders on guest service issues
• Lead, motivate, and develop a team of high performers; lead by example
• Demonstrate passion for Vail Resorts business and product
• Exhibit learning agility, adaptability, and resilience in a fast-paced environment
• Communicate effectively and build relationships across all organizational levels
• Build trust and respect, encouraging autonomous leadership and organizational growth

The pay range for this role is $52,000 - $60,905 annually, based on various factors.

Applicants may redact personal information such as age, date of birth, or educational dates when submitting documentation.

We comply with all applicable laws regarding child/minor labor. Minors will not be asked to perform restricted activities.

Vail Resorts is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected classifications by law.

Requisition ID 510995
Reference Date: 08/26/2025
Job Code Function: Product Sales/Scanning