Job Details

General Manager – Bandana's Bar-B-Q

Join to apply for the GENERAL MANAGER role at Bandana's Bar-B-Q. Do you have experience as a Full‑Service Restaurant Manager and the passion to work with customers and build/develop a strong team? If so, Bandana's could be a great fit for you.

Mission

Treat every guest as if they are a guest in your home.

Motto

Perfect, Fast, Every Time.

Operational Values

• Proper orientation
• Proper training
• Treat them with dignity and respect
• Hold them accountable to perform to the standards

Guest Care

• Great food, made to specifications
• More than just good service… Great hospitality
• Provide our guests an outstanding experience in a clean and friendly environment!

Our Commitment

• We are committed to creating guest loyalty by providing the highest quality food and service.
• We are committed to training and developing our people.
• We take pride in our appearance and image in the community.
• We have fun and do the right thing for our team members and guests.
• We are committed to making money in an honest and ethical manner.

Food Production Responsibilities

• Ensure that all menu items are correctly made to recipe and presented attractively, utilizing proper serving guidelines and carryover procedures.
• Have knowledge of and be capable of forecasting food production and implementing the Food Production system.
• Have a working knowledge of all recipes, products, production procedures, and timing.
• Follow opening and closing procedures. Conduct stripping of coolers.
• Correctly receive and store all products to ensure quality and freshness.

Guest Satisfaction Responsibilities

• Assist in ensuring guests' satisfaction when dining in the restaurant, with the purpose of increasing guest count and building sales.
• Be capable of running a shift in the General Manager's, Associate General Manager's, or Kitchen Manager's absence.
• Help create an environment of hassle‑free convenience for the guest when dining in the restaurant or picking up a carry‑out order.
• Ensure that catering guidelines are followed.
• Ensure that take‑out guidelines are followed.
• Help all employees focus on the guest experience as our judgment of operational excellence.
• Spend time with guests discussing their dining experience and make decisions based on guests' needs.
• Lead by example, greeting guests with a warm and sincere smile.
• Ensure that guests are acknowledged by staff when entering the restaurant with “Welcome to Bandana's.”
• Ensure that guests are acknowledged by staff when leaving by saying “Thanks,” “Have a good day. Please come again,” or “Nice seeing you.”
• Handle complaints to satisfy guests.
• Ensure management is visible to guests during all meal periods.

Sanitation And Safety Responsibilities

• Maintain Health Department and Company sanitation policies and procedures to ensure all food is free from contamination and illness‑causing bacteria, and communicate these standards effectively to employees.
• Have obtained ServSafe Certification.
• Maintain cleanliness in accordance with company standards, responsible for sanitation of inside and outside environments.
• Maintain equipment in proper operating condition.
• Follow Company Safety Program and ensure OSHA standards are being practiced and maintained.
• Be able to react to an emergency situation in a calm and methodical manner, and assist guests and employees in emergency situations.

Administration Responsibilities

• Can correctly complete all daily paperwork related to each shift.
• Responsible for ensuring company cash control guidelines are followed.
• Responsible for improving restaurant operations against operating standards based on Shopper's Report scores.
• Can participate in accurate physical inventory of food and non‑food items.
• Comply with all corporate, government, and insurance reporting procedures.
• Can forecast sales and communicate this information to all levels that use this information.
• Be aware of Food Cost and company guidelines.
• Be aware of Labor Cost and company guidelines.
• Be aware of Operational Expenses and company guidelines.

Human Resources Responsibilities

• Can assist in recruiting job applicants to meet manpower staffing needs.
• Have knowledge of, and comply with, all applicable Federal, State, and Local laws and Company regulations for dealing with employees.
• Ensure all personnel‑related information is reported to the corporate office in a timely manner, and maintain hourly employee records and files in an orderly state with all proper forms and documentation.
• Monitor days off for hourly employees.
• Manage staff by fostering an attractive, caring work environment, using motivational management techniques to provide for a tenured staff with noticeably high morale, and seek to improve employee attitudes that are not at a satisfactory level.

Training

Our training program is a 4‑week‑long process and is conducted in St. Louis.

• You'll learn the skills necessary to be successful in your position.
• You'll know how you can contribute and how we evaluate your performance.
• You'll know how to develop and advance within the organization.
• Responsible for training catering staff.
• Assist in the training program for all new hires, utilizing all possible resources available.
• Participate in weekly management meetings.
• Be aware of performance reviews for hourly employees and give input.
• Support that disciplinary procedures are followed in accordance with Company policies.
• Complete termination reports in a timely manner to meet company and state regulations.
• Have knowledge of exit interviews.

Personal Development

It is expected that each member of our Management Team conduct themselves in a way that commands the highest respect from all who come in contact with them, actively promote Bandana's Bar-B-Q whenever the opportunity arises, and focus on the impact of their actions on our guests. Management should always acknowledge the contribution of our dedicated employees and act in the best interest of the Company, comply with the spirit and letter of the laws that apply to the business, and not engage in activities that in any way compete with the goals of the Company. Members of our Management Team communicate directly and indirectly the high ethics and standards that Bandana's Bar-B-Q stands for.

Qualifications

• Prior experience: Two years of experience as a Restaurant Manager with experience in all areas of restaurant operations, management, and administration.
• Knowledge of guest service, food handling and sanitation, and knowledge of the restaurant industry in general.
• Certifications or licenses: ServSafe certification and a valid driver's license.
• Skills: Basic computer skills, motivational skills, listening skills, effective coaching, leadership, and communication. Results orientation and financial understanding of restaurant operations are also essential.
• Education or specialized training: Ability to read, write, and perform mathematical calculations, typically obtained through the completion of high school.

Compensation and Location

Location: Kansas City, MO.
Salary: $130,000.00–$145,000.00.