Job Details

We are seeking a Remote Live Chat Customer Service Representative to join our growing team. In this work-from-home role, you will engage with customers online, answering questions, resolving issues, and ensuring every customer receives a positive, efficient, and friendly experience.If you have strong written communication skills, enjoy helping people, and are comfortable working independently in a remote environment, this position is perfect for you.Key ResponsibilitiesRespond to customers promptly via live chat, email, and messaging platforms.Provide accurate information regarding products, services, and policies.Troubleshoot and resolve customer concerns efficiently and professionally.Maintain detailed documentation of all customer interactions.Collaborate with internal departments to resolve issues and improve customer satisfaction.Identify trends and provide feedback to enhance support processes.Meet performance targets for response time, quality, and customer satisfaction.QualificationsHigh school diploma or equivalent required; associates or bachelors degree preferred.13 years of experience in customer service, preferably in a chat-based or remote environment.Exceptional written communication and multitasking skills.Tech-savvy and comfortable navigating multiple software tools at once.Reliable internet connection and a quiet, distraction-free workspace at home.Experience with chat or CRM systems (e.g., Zendesk, Intercom, Freshdesk, LiveChat) a plus.Friendly, empathetic, and professional communication style.What We OfferCompetitive hourly pay and performance-based bonuses.Flexible, fully remote work environment.Paid training and opportunities for advancement.Comprehensive benefits (health, dental, vision, PTO).Supportive, team-oriented, and inclusive culture.How to ApplyTo apply, please send your resume and a brief cover letter describing your remote work experience and customer service skills
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