Job Details

Remote Customer Support Representative - Seasonal | US

Posted 5 days ago. Be among the first 25 applicants.

Peak Support, an outsourcing firm serving some of todays most innovative companies, is seeking a Remote Customer Support Representative - Seasonal to join our team in the U.S. Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support? If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups to unicorns and old-line companies re?imagining themselves. We are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members, building a positive, encouraging, performance?driven culture.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization.

About The Role We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping U.S. taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world?class product support to our customer base, without providing tax advice, via live chat and email.

This is a Seasonal position looking to be filled from December 2025 - April 2026. The person must be able to work weekends and possible evening shifts.

What Youll Do

• Answer customers concerns in a quick and accurate manner via email and live chat, providing product support without tax advice.
• Participate in meetings and provide feedback.
• Cover evenings and weekends on a schedule within the tax season (December to April).

We're Looking For Candidates With

• 2 years of experience in a customer?facing role, including proficiency with live chat and ticketing platforms.
• Strong ability to work within customer service metrics, such as CSAT and First?Time Response SLAs.
• Exceptional written communication skills, guiding customers through complex issues clearly and effectivelywithout providing tax advice.
• Proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
• Prior tax experienceideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
• Comfortable working with PII and Tax Return Information, maintaining the highest standards of confidentiality.
• Strong emotional intelligence, self?regulation, empathy, and self?awareness in customer interactions.
• Strategic judgment when making decisions, balancing immediate customer needs with long?term goals and organizational priorities.
• Outstanding verbal communication skills, including active listening and clear expression.
• Authentic curiosity about who we are as a company and the future we are creating for the U.S. taxpayer.

Seniority level

Entry level

Employment type

Temporary

Job function

Other

Industries

Outsourcing and Offshoring Consulting