Job Details

Job Title: Student Accounts Representative
Location: Springfield, IL
SUMMARY
Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.
Hours: Monday 9:00 am -6:00 pm, Tuesday and Wednesday 8:00 am - 5:00 pm, Thursday 11:00 am - 8:00 pm, Friday 8:00 am -4:00 pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
* Maintain an informative, efficient, friendly, and student-centered Business Office environment
* Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail
* Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes
* Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals
* Prepare and monitor weekly student statements
* Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete
* Post cash transactions daily and assist in bank deposit preparation.
* Address any additional Accounts Receivable issues as needed
* Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies' regulations and policies
* Collects registration fees on future enrollments.
* Other related duties as assigned.
QUALIFICATIONS:
* Must have a minimum of a High School Diploma or Equivalent.
* Excellent computer skills in a Microsoft Windows environment.
* Collections experience required.
* Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures.
* Strong customer service skills.
* Outstanding interpersonal skills including the ability to communicate effectively over the phone.
* Ability to communicate and interact effectively with students, parents, staff and faculty.
* Have strong organizational skills and detail oriented.
* Ability to work in a fast-paced environment
* Ability to multi-task and succeed with strict guidelines.
* Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College's SA & FA Office and Department of Education.
* Ability to accept constructive criticism.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods and language.
Cooperation - Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality.
Job Knowledge - Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.
Planning & Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
QUALIFICATIONS:
EDUCATION and/or EXPERIENCE:
Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, CampusVue, and Payroll.
Working Conditions:
● Standard office environment
● Infrequent Travel to campuses for off-site training - Less than 5%
● Full-Time role with a standard 40-hour workweek, occasional overtime can be required.
Compensation & Benefits:
● $21.00 - $25.00 hourly
● Benefits -
o Comprehensive health, dental and vision insurance.
o Paid Time Off and Holiday Pay.
o 401K Retirement Plan with employer match.
o Professional Development Opportunities
o Access to wellness programs and resources.
IND1
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* collections: 1 year (Required)
Work Location: In person