Job Details

Office Associate

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Office Associate

Reports to: Office Supervisor(s) and Administrative Operations Manager

Responsibilities:

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager
• Support recruiting efforts and onboarding of new employees
• Maintain a clean, safe, and organized work environment
• Uphold company policies and procedures
• Provide administrative support, including answering phones and word processing
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff
• Maintain and secure the cash room, ensuring limited access and adherence to company policies
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed
• Assist with uniform handling in the absence of the Administrative Operations Manager
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed
• Manage I-9 forms and employee file maintenance
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back
• Perform other tasks as deemed necessary

Job Requirements:

• Strong interpersonal and communication skills
• Ability to read, count, and write to accurately complete all documentation and daily paperwork
• Exceptional problem-solving and decision-making skills, with strong organizational abilities
• Demonstrated financial management, analytical, and planning skills
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting
• Proficient in office functions, including online cash management systems, POS systems, and Excel
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required
• Ability to work varied hours, including nights, weekends, and holidays, as needed

IDEA + Belonging:

• Promote inclusivity and support within the team and across all units
• Focus on removing barriers and empowering team members at all levels
• Lead by example through sustainability and conservation efforts, teaching unit staff as necessary
• Engage with SSA and the community through hiring efforts, engagement activities, and initiatives focused on giving back

Previous Experience:

• Two-three years cash handling experience
• Two years administrative experience preferred
• All education backgrounds accepted

Compensation and Benefits:

• Eligible for overtime pay
• On-Demand Pay Program: Get access to a portion of earned wages before payday
• Meal Plan & Employee Discounts at applicable locations
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods)
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.