Job Details

Unit Receptionist Opportunity At Mercy

Find your calling at Mercy! The Unit Receptionist works under the supervision of the Manager, House Supervisor, or Executive Director, and in accordance with established policies and procedures, performs a variety of skilled secretarial duties in support of Physicians, the nursing unit/department. May be required to assume additional duties as needed. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Responsibilities Include:

• Greeting and acknowledging visitors, patients, physicians, co-workers, and ancillary staff coming onto unit.
• Assisting with way-finding.
• Interacting and communicating in a manner that promotes a positive environment and enhances customer service.
• Answering the telephone in a timely manner and providing appropriate and accurate assistance to the caller, using appropriate telephone etiquette.
• Updating Nurse call system according to changes in staff assignments.
• Recognizing limitations and seeking additional assistance if necessary.
• Assisting with charge capture and reconciliation.
• Maintaining cleanliness and organization of the Nursing stations.
• Maintaining standardization of nursing stations and files.
• Maintaining charts for admissions and discharges, sending records to medical records in a timely manner.
• Participating in the PI process and identifying opportunities to improve patient care delivery.
• Enhancing learning opportunities for co-workers, and effectively contributing to the orientation of co-workers and students.
• Exhibiting dependability by attending co-worker meetings and gemba huddles.
• Limiting absences and tardiness in accordance with HR policy.
• Must report schedule changes to the staffing office.

Qualifications:

• Education: High School or GED. Unit receptionist orientation complete within 90 days of hire.
• Other: Excellent interpersonal, analytical and organizational skills. Must be able to operate various types of office equipment including computer, fax machine, telephone with multiple lines, printer, copy machine, and nurse call system. Must feel comfortable using computer software and EHR for reports and documents.
• Preferred Education: Secondary
• Preferred Experience: Previous secretarial/clerical experience within a healthcare setting.

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.