Job Details

Quality Specialist

The Quality Specialist will be responsible for the following: Serve as the leader in Quality issue management. Manage reporting to clearly outline and regularly communicate status of all current quality issues, inventory position, financial risk, corrective action, and anticipated resolution date. Work with product development, merchant business partners, distribution centers, supply chain, and compliance to determine scope of issues received and the business impact, e.g., amount produced, amount on hand/on order, inspection plan, and rejection rates. Track, receive, setup, and lead quality product reviews with associated product development and merchant teams. Define and document repair and/or inspection timing with outside repair facilities as well as the distribution centers. Provide dispositions for global quality failures. Collect and analyze quality failures, return rates, and VOC data. Provide insights for product design improvement to product development teams. Partner with product teams, to ensure all corporate, brand, regulatory and legal requirements are met. Provide suggestions for production risk control during development stage. Interface with compliance department to ensure that all product safety and regulatory requirements are met for importation and sale of products. Initiate quality product reviews to update protocols, standards, or procedures to prevent future quality issues. Maintain and distribute the Quality Assurance Manual to ensure an understanding and adherence at all sources with a focus on continuous improvement procedures. Ensure QA reporting tools provide efficient and user-friendly QA reports, forms, trackers, Standard Operating Procedures (SOPs) for both historical and future quality reporting. Serve as key contact for brands on product performance, product testing related issues, and requests pertaining to Bass Pro Shops brand standards and merchandise. Perform training in all aspects of quality management systems

This position requires the minimum of a Bachelor's degree or equivalent in Quality Assurance, Engineering, Design, or a related field and 5 years related (progressive, post-baccalaureate) experience. Must also have knowledge of each of the following: (1) Textiles and apparel product manufacturing; (2) Quality systems and processes; (3) Product and materials testing; (4) Product Lifecycle Management (PLM) and use of PLM software; (5) Continuous improvement principles; (6) Quality Assurance tools and techniques including Lean, Six Sigma, and Total Quality Management (TQM); (7) Ability to identify and define problems, collect data, establish facts, and draw valid conclusions with a global perspective in a Quality Assurance or Product Development environment; (8) Instituting process improvements to ensure that design and production meet regulations; (9) Working with international suppliers; and (10) Working with product teams and cross-functional work groups. Background check and drug test required. Full-time, position located in Springfield, MO. Travel domestic and/or international, including overnight, as required; maximum 15%. EOE.

Full-time benefits summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ...@basspro.com.