Job Details

Overview

Job Title: Client Access Representative - Customer Service

Employment: Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri, including Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more (subject to availability).

Clinic location examples include:

• Psychiatry Clinics
• Substance Use Disorder Detox Centers
• Rapid Access Unit / Behavioral Crisis Center
• Youth Focus Clinic
• and others (subject to availability)

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for clients, staff, and the leadership team. In this role, youll perform receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate client records. Youll also work closely with providers and support teams to ensure clients receive the highest level of care.

Key Responsibilities

• Provide exceptional customer service to all clients, staff, and leadership team members
• Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
• Schedule and reschedule client appointments as needed
• Complete client intake paperwork accurately and efficiently
• Collect client cost shares for appointments
• Work with providers to manage cancellation lists and reschedules
• Maintain and update provider cancellation lists
• Accurately complete daily deposit logs
• Scan documents into client charts

Qualifications

• A high school diploma or equivalent
• Previous customer service experience (preferred)
• Proficiency in Microsoft Office Suite
• Strong computer skills
• Excellent typing skills
• Exceptional organizational skills

What we offer

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

If youre ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

Position Perks & Benefits

• Paid time off: Full-time employees receive an attractive time off package to balance work and personal life
• Employee benefits package: Health, dental, vision, retirement, life, & more for full-time employees
• Top-notch training: Initial, ongoing, comprehensive, and supportive
• Career mobility: Advancement opportunities/promoting from within
• Welcoming, warm, supportive: A work culture that promotes well-being and values you as a person

Mission: Brightli is on a mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, advocate for increased access to mental health and substance use care, and evolve the behavioral health industry to better meet client needs.

We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.