Job Details

The Customer Support Manager at Prime VitaCare Company is responsible for leading the patient and client support team to ensure efficient, compassionate, and professional service delivery. This role is vital in maintaining the company's reputation for exceptional patient communication and satisfaction.

Responsibilities

• Supervise the daily operations of the customer support department
• Train and develop staff to ensure consistent, high-quality patient communication
• Handle escalated inquiries, complaints, and service issues with professionalism
• Develop and maintain scripts, policies, and procedures for support interactions
• Track and analyze service metrics to identify areas for improvement
• Collaborate with HR and IT to implement support tools and systems
• Ensure compliance with healthcare regulations and standards
• Monitor team performance and provide feedback for improvement
• Foster a positive team environment that encourages professional growth

Requirements

• Bachelor's Degree