Job Details

Remote (US-Based)

Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility.

As an Independent Contractor, you will

• Be your own boss.
• Choose when and to whom you provide support services.
• Set your own schedule.
• Provide a distraction-free home office.
• Provide your own home office equipment.
• Handle customer calls, assess needs, and solve problems.

Requirements

• At least 1 year of phone-based healthcare patient or provider support experience.
• Computer skills, including navigating multiple systems and documenting call notes.
• Strong communication skills and the ability to connect with diverse individuals.
• Ability to sit for long periods.
• Patience and empathy.
• Ability to provide services pursuant to your contract independently.

Preferred Qualifications

• Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant "people helping" fields.
• In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired.
• Comfortable with medical and health insurance terminology while refraining from offering medical advice.

Compensation

• Submit invoices and receive payment for completed services pursuant to contract.
• Pay structures vary by client program; most programs pay for productive time and may include performance-based pay.
• Independent Contractors are responsible for their own taxes and expenses.

Application & Certification Process

• Complete an application and pass a background check.
• Sign an Independent Contractor Agreement.
• Complete a W-9 form and set up direct deposit.
• Complete program-specific certifications.

Background Check

The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements

Computer Requirements

• Some clients may require additional security measures and equipment.
• Wired internet connection.
• Android or Apple phone.
• Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported).
• Review basic technology requirements

Hours

• Choose your own schedule by self-scheduling 30-minute blocks.
• Client hours of operation will vary.

Important Notes

• Additional checks regarding OIG/SAM exclusion lists may be required by clients.
• Some clients and programs may have additional requirements and certifications.
• Ensure the clients you choose align with your availability and commitments.

Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.