Job Details

Join our team as a Customer Support Representative for TurboTax, where you can work from home and help customers with their tax-related questions!

• Competitive Pay: Earn $24 per hour.
• Certification Bonus: Receive a $405 bonus for becoming certified as a TurboTaxProduct Expert.
• Flexible Schedule: Set your own hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Turbo Bonus Boost: Earn an extra $5/hr for all hours worked from April 9-15.
• Quick Certification Process: Get certified in just 3 days.

Your primary responsibility will be to assist TurboTax customers by answering questions about our products and tax return software. You'll handle queries regarding:

• Downloading and logging in
• Getting started and basic navigation
• Importing documents
• Printing and filing taxes
• Basic tax inquiries

We provide continuous support to ensure your success. You'll also be paired with a Subject Matter Expert (SME) and a Marketplace Performance Specialist (MPS) to assist you during live customer interactions.

Qualifications: No accounting background is necessary—just a passion for helping people and a willingness to learn!

• Strong communication skills to provide clear and empathetic assistance.
• The ability to understand customer needs while delivering innovative solutions.

Minimum commitment is 25 hours per week, but feel free to work more if you desire!