Job Details

Support direct and indirect customers with suspension & parts solutions, including: identifying appropriate product(s) to fit needs; provide price and availability; receive, process and confirm orders; process RMAs; create credit/debit memos as necessary. Serve as customer advocates and internal problem solvers on customers' behalf. Support outside sales teams with efforts towards achieving company sales and growth targets.Essential Duties & Responsibilities :* Provide product quotes as needed in conjunction with outside sales and product availability to customers.* Receive and enter customer orders (internal and external) into computer system. Request and obtain delivery commitment from Scheduling and confirm order delivery with customer. Resolve any discrepancy between customer requested ship date and production's available to ship date.* Provide direct and indirect customers with service part #s, availability and/or Aftermarket Supplier partners as needed.* Evaluate and issue Return Material Authorizations per company policy. Issue other miscellaneous customer credits and debits in conjunction with outside sales as required to effectively serve customers in accordance with company policy.* Maintain customers' hard copy files including customer purchase order, customer acknowledgements, pertinent correspondence, invoices, shipping paperwork, RMA documents, credit/debit memos, etc.* Support outside sales teams as needed with order status, customer account status, etc.* Follow customer issues from start to resolution, including communicating to customer as appropriate.* Maintain positive relationships with internal departments and colleagues.Qualifications / Training / Skill Requirements:* Experience with data entry including software knowledge and experience using basic tools such as email, spreadsheets, and word processing programs* Able to prioritize multiple demands and work interrupted with high degree of accuracy and follow through* Able to analyze and determine customer needs and enlist help from other departments to determine best course of action* Able to communicate effectively through verbal and written means*