Job Details

Service Manager - Toyota

Reliable Toyota is seeking an experienced Service Director to lead our high-volume service department. This key leadership role is ideal for a proven dealership service professional who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.

Responsibilities

• Lead and oversee all aspects of a high-volume Toyota service operation
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention
• Actively engage with customers to resolve concerns and build long-term relationships
• Coach, develop, and motivate service managers, advisors, and technicians
• Improve employee productivity, morale, and accountability
• Maintain a safe, organized, and compliant work environment
• Analyze performance metrics and implement strategies to grow profitability
• Continuously raise the bar on CSI, efficiency, and overall department performance

Qualifications

• Previous dealership Service Manager experience required (Toyota experience preferred)
• Proven success managing a high-volume service department
• Strong leadership, communication, and customer-handling skills
• Ability to balance customer satisfaction with operational and financial objectives
• Experience driving CSI improvement and sustained profitability
• High-energy, organized, and results-driven leadership style

Benefits & Perks

• Professional development opportunities through manufacturer-sponsored and dealer-paid training
• Comprehensive benefits package including multiple health, dental, and vision coverage options
• Short- and long-term disability coverage and life insurance options
• $10,000 in company-paid life insurance at no cost to the employee
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP) to support your health, wellness, and work-life balance
• Paid vacation time to recharge and enjoy time away

If you are a proven service leader ready to elevate a high-performing Toyota service department and continue growing the business, we invite you to apply.