Job Details

Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues. Identifies, troubleshoots and resolves software, hardware and network failures. Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems. Thoroughly documents cases to ensure continuity of information and adherence to customer service standards. Maintains awareness of current tools, methodologies and technologies associated to IT support. May perform other job duties as assigned. What youll need to have:Must have a minimum of 18 months of experience in a technical support environment. Must be available to assist with on-call duties, including holidays as needed. Must be available to work various shift schedules which may include weekends. What would be nice for you to have:Bachelors degree in IT, Computer Science or other related fields. Excellent communication skills. ...Technician, Service Desk, Technical Support, Technology