Job Details

Prime's enviable reputation within the transportation industry is a culmination of more than forty‑five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non‑driving alike, is selected for their outstanding ability to perform well beyond typical expectations.Positive, enterprising and highly‑motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.Prime's EDI/Detention Associate ResponsibilitiesTransmit EDI data to customersAudit and fix errors in transmissionsReview of customer reports for accuracyAudit information in systemSubmit detention requests to customers as required by their contractsWork with sales and operations to resolve issues in obtaining detention approvalsPractice Company Core ValuesPerform related work as required.This is a remote position, on a 4‑on‑4‑off rotation, 2 pm‑2 am.Training is available and would consist of 6‑8 weeks in office.Qualifications RequiredKnowledgeBasic knowledge of trucking/transportation industry preferred, but not required. Prior customer service experience preferred.AbilitiesExcellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly. Ability to multitask in dynamic, fast‑paced, team‑oriented environment. Good computer and keyboarding skills with the ability to accurately type at 40 WPM. Proficient in Excel, Outlook, and the general Internet. Require flexible schedule with the ability to work rotating weekends as necessary.Experience, Education, And TrainingFour year college degree in a business related field or at least one year in a customer service environment preferred, but not required.Physical RequirementsMust be able to sit for a large portion of the day. Also needs to be able to multitask, talk on the telephone for extended periods of time and type efficiently.Working EnvironmentPrimarily indoors with heating and cooling regulated in a general office environment. Surroundings can be noisy at times.Licensing/CertificationNone required.#J-18808-Ljbffr