Job Details

Lids - - Responsibilities: Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.; Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.; Manage and direct in-store team members to ensure optimal customer service that values customers time and supports overall store operations.; Plan, prepare, and manage the schedule by considering team members qualifications, availability, and performance to maintain efficiency and effectiveness of operations.; Lead execution of weekly markdowns and maintain visual merchandising and product presentation strategies.