Job Details

Pep Boys - - Responsibilities: Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences; Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques; Act as a key holder for the service center, responsible for opening and closing the store as scheduled; Serve as the primary point of contact and leader on duty when the Service Center Manager is not present; Identify opportunities to drive sales and improve customer retention