Job Details

Lead Medical Support Assistant

The Lead Medical Support Assistant is responsible for the coordination of Advanced Medical Support Assistant assignments and workflow found in Radiology Service.

Responsibilities include:

• Conducts quality assurance reviews to ensure staffs are following applicable policies and procedures to include service, facility and VISN policies.
• Monitors and makes short term work assignments considering staffing levels and competency of staff, provides input on performance, resolves daily workplace issues and maintains efficient workflow by working collaboratively with their Supervisory Medical Support Assistant.
• Assures coverage of all areas of responsibility for lunch, breaks or absences.
• Provides input on performance, resolves daily workplace issues, and maintains efficient workflow by working collaboratively with their Supervisory Medical Support Assistant.
• Utilizes VS GUI as primary interface for scheduling of appointments and accurately forwards all RTC Consults to the appropriate Community Care consults for all Veterans eligible for Choice Program that opt-in.
• Initiates scheduling attempts and within 7 business days of the patient identified date for Radiology orders.
• Ensures all Veterans have verified eligibility for medical benefits and communicates with Eligibility & Enrollment for assistance.
• Ensures timely rescheduling of all clinic cancellations (within 24 hours of receipt from AudioCare or the Clinic Profile Team).
• All other duties as assigned.

Work Schedule: Monday-Friday, 8:00 am - 4:30 pm. The tour of duty will be established based on demand of the work area.

Telework: Ad-hoc

Virtual: This is not a virtual position.

Functional Statement #: 21795F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized