Job Details

The Opportunity

Delaware North is hiring a full-time remote Call Center Supervisor to join our Reservation Center team at our global headquarters in Buffalo, New York. As a Call Center Supervisor, you will be responsible for overseeing the Leisure and Transient reservation business across multiple properties while supporting guest service excellence, operational efficiency, and team performance.

Some in-person training will be required at our headquarters in Buffalo, New York. External candidates are required to complete a 90-day onboarding and training period working as a Reservation Agent before assuming full Call Center Supervisor responsibilities.